If a product is found to be defective, NOW responsibility shall be limited to the repair or replacement of the defective product. NOW will not be responsible for any costs, losses or damages incurred as a result of the defective product.
Please carefully read our warranty policy to verify your product is eligible for warranty consideration.
If you feel you have a valid claim, please go here for information about how to submit claim « Returning product for warranty »
NOTE: warranty procedures vary based on where your NOW product was purchased. See below for details.
Defective product purchased from a NOW dealer must be returned to the point of purchase. The dealer will submit your warranty claim and arrange replacement or refund if claim is accepted.
If you have purchased your product in a different country than the one that you are currently living in, and are unable to submit a claim to the shop where you bought it, please contact us HERE. If the warranty claim is accepted, a flat fee will be charged to cover the international economy rate shipping of the product to your address. International fee - $50.
Contact customer service at the online dealer where you bought the item. The online dealer will submit your warranty claim and arrange replacement or refund if claim is accepted.
If your product was purchased directly from now-snowboarding.com, please contact us directly HERE.
Sorry, products purchased online from non-authorized NOW dealers are not covered by warranty. If the eBay seller you bought the item from is an official reseller/dealer, then please contact them to arrange a warranty.
NOW offers a lifetime warranty on its baseplate components (hanger, kingpin and mounting ring/post). You break it, we’ll replace it. All other binding parts have a 1-year warranty from the date of purchase. (See below for more info)
NOW guarantees all apparel and accessories to be free from defects in materials and craftsmanship for a period of (180) days from the original date of purchase at a NOW Authorized Dealer.
The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.
All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. NOW products are not covered by any verbal warranties.
ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED UNDER THIS WARRANTY. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
In the event an exact product replacement (Model, size, and/or color) is no longer available, we may replace your product with one of comparable performance, size, and value or we will offer you a refund for the purchase price. This applies to replacement parts as well.
Customers/dealers are responsible for shipping charges to submit boards for warranty inspection. Return shipping cost for valid claims will be covered by NOW.
Your product does not need to be registered for warranty, but you will need a valid proof of purchase from an Authorized NOW Dealer to pursue your warranty claim.