We’re dedicated to making the most durable bindings and products on the planet. But sometimes the unexpected happens. So if anything is wrong with your Now product, we’ll work to make it right.
If a product is found to be defective, NOW responsibility shall be limited to the repair or replacement of the defective product. NOW will not be responsible for any costs, losses or damages incurred as a result of the defective product.
Please carefully read our limited warranty policy to verify your product is eligible for warranty consideration.
NOTE: warranty procedures vary based on where your NOW product was purchased. See below for details.
Defective product purchased from a NOW dealer must be returned to the point of purchase. The dealer will submit your warranty claim and arrange replacement or refund if claim is accepted. If you’re really not able to return it OR if your binding is out of the warranty period time, please submit your claim HERE.
If you have purchased your product in a different country than the one that you are currently living in, and are unable to submit a claim to the shop where you bought it, please contact us HERE. If the warranty claim is accepted, a flat fee will be charged to cover the international economy rate shipping of the product to your address. International fee - $50.
Contact customer service at the online dealer where you bought the item. The online dealer will submit your warranty claim and arrange replacement or refund if claim is accepted. If your online dealer cannot help you OR if your binding is out of the warranty period time, please submit your claim HERE.
If you feel a product purchased on https://now-snowboarding.com/ has a manufacturer’s defect, please submit your claim HERE. We will contact you within 3 business days to let you know if your claim was approved, denied or requires inspection.
If your claim is approved, you must send the defective product back to our warehouse. We will email you a shipping label to return the defective product. Upon our receipt of the defective product, we will send you a replacement product or refund the purchase price.
If your claim requires inspection, you must send the product to our warranty center. You must pay shipping costs to send the product to us for inspection. If your claim is approved after inspection, we will send you a replacement product or refund the purchase price. We will also reimburse your shipping costs to send the product in for inspection with valid shipping receipt. If your claim is denied after inspection, but you want the product returned, you will be responsible for the shipping costs to send the product back to you.
If your claim is denied, but you feel the claim is valid, you may request an inspection at our warranty center. You must pay shipping costs to send the product in for inspection. If your claim is approved after inspection, we will send you a replacement product or refund the purchase price. We will also reimburse your shipping costs to send the product in for inspection with valid shipping receipt. If your claim is denied after inspection, but you want the product returned, you will be responsible for the initial shipping costs as well as those to send the product back to you.
Sorry, products purchased online from non-authorized NOW dealers are not covered by warranty. If the eBay seller you bought the item from is an official reseller/dealer, then please contact them to arrange a warranty.
NOW offers a lifetime warranty on its baseplate components (hanger, kingpin and mounting ring/post). You break it, we’ll replace it. All other binding parts have a 1-year warranty from the date of purchase. (See below for more info)
NOW guarantees all apparel and accessories to be free from defects in materials and craftsmanship for a period of (180) days from the original date of purchase at a NOW Authorized Dealer.
The warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.
All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing. NOW products are not covered by any verbal warranties.
ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED UNDER THIS WARRANTY. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
If a product is found to be defective by NOW, in its sole discretion, NOW’s only responsibility shall be limited to repair or replacement of the defective product.
In the event an exact product replacement (Model, size, and/or color) is no longer available, we may replace your product with one of comparable performance, size, and value.This applies to replacement parts as well.
Repaired items will be subject to available parts. We will do our best to match colors and styles but we cannot guarantee that you will receive the exact product back. Repaired or replaced products are covered for the remainder of the original warranty only.
Customers/dealers are responsible for shipping charges to submit boards for warranty inspection. Return shipping cost for valid claims will be covered by NOW.
Your product does not need to be registered for warranty, but you will need a valid proof of purchase from an Authorized NOW Dealer to pursue your warranty claim.